Are you an experienced L3 Support Engineer seeking a permanent remote job in India? Svitla Systems Inc. is hiring skilled professionals for a full-time role (40 hours/week) to support global clients in the oil and gas ERP domain. This is an excellent opportunity to join a reputed software company known for delivering fully integrated cloud-based ERP solutions. You’ll play a critical role in diagnosing production issues, performing root cause analysis, and ensuring software stability across mission-critical environments. Work with modern stacks like AWS, SQL, Linux, and cutting-edge monitoring tools while enjoying a flexible work culture and performance-based growth.
| Company Name | Svitla Systems Inc. |
|---|---|
| Job Role | L3 Support Engineer |
| Qualification | Bachelor’s in CS/IT or relevant field |
| Work Mode | Remote (Full-Time) |
| Job Location | Anywhere in India (Night Shift) |
| Work Experience | Minimum 5+ Years |
🔧 Key Responsibilities
Provide Level 3 technical support for the ERP platform, ensuring high system uptime and performance.
Analyze, troubleshoot, and resolve complex production issues involving APIs, databases, or cloud infrastructure.
Conduct root cause analysis (RCA) and implement long-term fixes to prevent recurring incidents.
Collaborate with L1/L2 support teams to efficiently escalate and resolve technical issues.
Maintain and troubleshoot SQL Server databases and ensure data integrity and optimization.
Coordinate hotfix releases and patches with the engineering team.
Ensure Service Level Agreements (SLAs) are met for response time and issue resolution.
Document resolutions and contribute to a shared knowledge base for the support team.
🛠️ Key Skills Required
Proficiency in at least one language: Ruby, Golang, Python, React, or JavaScript.
Strong experience with AWS services and monitoring tools like Prometheus, Grafana, or CloudWatch.
Familiarity with REST APIs, JSON, and HTTP protocols.
Expertise in Linux/Unix environments and SQL database troubleshooting.
Hands-on experience using support and tracking tools such as JIRA.
Ability to work independently, handle high-pressure production issues, and communicate clearly with cross-functional teams.
Willingness to work night shifts (8:00 AM to 5:00 PM CST / 6:30 PM – 3:30 AM IST).
🎁 What We Offer
Access to global US & EU projects using advanced technologies.
Competitive salary with annual performance appraisals.
Work in a remote-friendly, non-micromanaged culture.
Tailored learning and development programs to grow your skill set.
Bonuses for writing articles, public speaking, and community contributions.
15 PTO days + 10 national holidays.
Access to free webinars, tech meetups, and conferences.
Friendly, supportive team and engaging work culture.
